Terms and Conditions of Use jos189
— Read Before You Play

1. Definitions and Interpretations

In this terms and conditions document, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "Platform" refers to the jos189.fun website, the ios189 mobile app, and all related services operated by jos189.
• "Member" or "User" refers to any individual who has registered an account and is using jos189's services.
• "Account" refers to the personal user account registered on the jos189 platform.
• "Account Balance" refers to the total funds available in a member's account at any given time, excluding bonuses that have not yet met the wagering requirements.
• "Bonus" refers to any free credits, bonus funds, free spins, or other benefits granted to members through jos189 promotional programmes.
• "Wagering Requirements" or "Rollover" refers to the minimum wagering amount that must be met before a bonus can be converted into withdrawable cash.
• "KYC" (Know Your Customer) refers to the identity verification process required by jos189 to comply with its anti-fraud and anti-money laundering policies.
• "Withdrawal" refers to the process of transferring funds from a member's jos189 account to a registered bank account or e-wallet.

2. Acceptance of Terms

By registering an account or using any part of the jos189 platform, you automatically confirm that you have read, understood and agree to be fully bound by these terms and conditions, together with the Privacy Policy and Responsible Gaming Policy ours which forms part of this agreement.

If you do not agree with any part of these terms, you are advised not to use the jos189 platform. jos189 reserves the right to amend these terms at any time, and your continued use of the platform following such amendments constitutes your acceptance of the latest version of the terms and conditions.

3. Member Eligibility

To register and use the jos189 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Not prohibited by local law from participating in online gaming activities.
• Not currently on the self-exclusion list of any responsible gaming programme.
• Registering only one (1) account — duplicate accounts are strictly prohibited.
• Providing true, accurate, and complete registration information.
• Not acting as an agent or representative of a third party while using the platform.

Jos189 reserves the right to request identity verification (KYC) at any time to confirm member eligibility. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension until the verification process is complete.

4. Account Registration and Management

Each user is only permitted to hold one (1) active account on the jos189 platform. Members are fully responsible for:

• Keeping their account password and login credentials confidential.
• Ensuring that personal information in the account is always up to date and accurate.
• Notifying jos189 immediately if they suspect unauthorised access to their account.
• Not sharing account information with any other party.

Jos189 will not be held liable for any losses arising from a member's own negligence in safeguarding their account credentials. All activity carried out through an account is deemed to have been performed by the registered account holder.

4.1 Identity Verification (KYC)

To protect members and comply with anti-money laundering (AML) policies, jos189 requires identity verification before the first withdrawal is processed. Documents typically required include:

• Valid Malaysian identity card (MyKad) or passport
• Proof of current address (utility bill or bank statement dated within the last 3 months)
• Screenshot or statement of the payment method used for the deposit

The KYC process is typically completed within 24 business hours. jos189 reserves the right to request additional documents if required.

5. Deposits and Withdrawals

5.1 Deposits

Jos189 supports a variety of popular deposit methods in Malaysia including FPX, DuitNow Transfer, TNG eWallet, GrabPay, and direct bank transfer. All deposits must:

• Must be made using a payment method registered in the member's own name — third-party payments are not accepted.
• In Malaysian Ringgit (MYR).
• Complying with the minimum and maximum deposit limits set for each payment method.

Deposits are typically credited to the account within minutes. Should an unusual delay occur, members are encouraged to contact customer support with proof of the transaction.

5.2 Withdrawals

Members may submit a withdrawal request at any time through the Withdrawal on the platform. The withdrawal terms are as follows:

• Withdrawals are only processed to the same or related payment method used for the deposit.
• The withdrawal process takes between 15 minutes and 2 hours depending on the chosen method and the time the request is made.
• Jos189 does not charge any processing fees for withdrawals.
• The first withdrawal requires completed KYC verification before it can be processed.
• Jos189 reserves the right to place a hold on withdrawals for security review purposes in certain cases.

6. Bonuses and Promotions

Jos189 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the following conditions unless otherwise stated in the specific promotion terms:

• Bonuses may only be claimed once unless a promotion is specifically stated as recurring.
• Each bonus has a wagering requirement (rollover) that must be met before a withdrawal is permitted.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Jos189 reserves the right to void any bonus claimed through dishonest or rule-violating means.
• In the event of a conflict between the general terms and specific promotion terms, the specific promotion terms shall apply.
• All bonuses have a set validity period — bonuses that are unused or whose wagering requirements are not fulfilled within that period will expire automatically.

Jos189 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Members are encouraged to read each promotion's terms carefully before claiming it.

7. Game Rules

All games on the jos189 platform are operated using certified software with an independently audited random number generator (RNG) to ensure fairness. Specific rules for each game can be found in the respective help section within the platform.

Jos189 reserves the right to void any game round or wager affected by technical failure, software error, or system malfunction. In such cases, the original wagering amount will be returned to the member's account. Wins obtained by exploiting technical vulnerabilities will not be paid out, and the account in question will be subject to investigation.

7.1 Sports Betting

For sports betting, all odds are subject to change until the bet is locked in. jos189 exercises discretion in determining match outcomes based on official data sources. Bets placed on odds that are clearly erroneous due to a system error may be voided by jos189.

8. Member Conduct

Jos189 members are expected to conduct themselves in a manner that respects the platform and fellow users at all times. The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Creating more than one account, whether personally or through another person.
• Using automated software, bots, or any tool that attempts to exploit the gaming system.
• Committing payment fraud, including the unauthorised use of another person's credit card or bank account.
• Attempting to hack, disrupt, or attack the jos189 platform infrastructure.
• Sharing account credentials, colluding with other players to manipulate games, or engaging in any form of cheating.
• Using the platform for money laundering or any other illegal activity.

9. Account Closure and Suspension

Jos189 reserves the right to suspend or close any account at any time if:

• The member is found to have violated any term in this document.
• Suspicious or fraudulent activity has been detected on the account.
• The member has failed to provide the requested KYC documents within the stipulated timeframe.
• A court order or directive from the relevant authority requiring account suspension has been issued.

Members may also request to close their own account at any time by contacting jos189 customer support. Prior to closure, all valid cash balances (excluding bonuses that have not met the wagering requirements) will be returned to the member via their registered payment method.

10. Limitation of Liability

Jos189 provides its platform and services on an "as-is" basis. jos189 makes no guarantee that the service will always be available without interruption or free from technical errors. Under no circumstances will jos189 be liable for:

• Financial losses incurred as a result of unavoidable service disruptions or technical failures.
• Indirect or consequential losses arising from the use of the platform.
• Game outcomes affected by the user's unstable internet connection or device.

Jos189's maximum liability to any member under any circumstance is limited to the total amount deposited by that member in the 30 days preceding the incident giving rise to the claim.

11. Privacy and Data Protection

Jos189 is committed to protecting the privacy and personal data of all members. All information collected during registration and use of the platform is managed in accordance with Privacy Policy jos189 which forms part of this agreement.

Members' personal data is used solely for platform operations, identity verification, transaction processing and service-related communications. jos189 uses 256-bit SSL encryption to protect all data transmitted between users and our servers. jos189 will not sell or disclose members' personal data to third parties without consent, except as required by law.

12. Amendment of Terms and Conditions

Jos189 reserves the right to modify, add, or amend any part of these terms and conditions at any time. Notice of amendments will be displayed on the platform or sent by email to registered members. Continued use of the platform after the amendment's effective date constitutes the member's acceptance of and agreement to the latest version of the terms and conditions.

It is each member's responsibility to review these terms and conditions periodically. jos189 recommends that members re-read this document at least every three months or whenever an amendment notice is received.

Frequently Asked Questions About Terms and Conditions